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 | Pre-Event Networking online with other registered delegates to discuss issues and arrange to meet; contact speakers to discuss their talk and raise areas of interest. Join topical groups and receive updates. |  | Welcome Reception on the Sunday evening prior to the main congress sessions, where delegates can network with their peers, the congress chairman welcomes everyone, and key speakers will give quick-fire introductions. |  | Keynote Presentation from a leading expert on the future of members' demands on associations and how the drive for higher Return on Investment will shape associations in the next 10 years. |  | Case Study Presentations from leading associations, demonstrating how new systems and programmes were conceived, planned, implemented, evaluated and used by members/delegates. Learn best-practice from recognized leaders. |  | Five Workshops providing hands-on practical education: working together in groups of different levels of expertise, delegates will examine typical situations, analyse experiences, and define areas of improvement. |  | Exhibition of service providers & suppliers to associations, that are leading in their field in the areas of events, education, technology, publishing, professional and other support services. |  | Round Table Discussions take place over seated lunches each day of the congress, where delegates will be grouped by their association type and specialism, led by a facilitator. |  | Gala Dinner of service providers & suppliers to associations, that are leading in their field, in the areas of events, education, technology, professional services, publishing, and other support services. |  | Panel Session on Tuesday morning, addressing the critical issue of the future value of association's value for members in the areas of education in: conferences & events, training & professional development, and e-publishing. |
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